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Black Rock Originals
  • BUY A STASH BOX

    COMMON
    QUESTIONS

    A HIGHER STANDARD

    We care about your experience. If you need help with a recent purchase, more information about one of our products, or have a question, don't hesitate to reach out.

    CONTACT INFORMATION

    720-515-1707

    Monday-Friday

    9:00AM - 5:00PM MST

    FREQUENTLY ASKED QUESTIONS

    What is the Safety Case?

    The Safety Case is an ultra-slim, smell proof travel case that keeps your vaporizers and other smoking essentials protected.

    What are you guys all about?

    We pride ourselves on providing innovative stash systems and a high level of service that makes your smoking experience easier.

    Is the Safety Case travel-friendly?

    Yes, you can travel with the Safety Case.

    How many items fit in a Safety Case?

    All of our components will fit in the Safety Case together. For more information, check out the Safety Case.

    Will my vaporizer fit?

    We have tested the Safety Case with many popular vaporizers. The Pax2, Puffco Pro, Go.Pen Plus, Cloud Vapes, G Pens, Atmos, and any prefill vape pens will fit.

    What else fits inside the case?

    Small pipes like dugouts, chillums and one-hitters, vaporizers, rolling papers (yes, king size too), titanium/ceramic nails, storage containers, and other stash tools.

    Does the strap configuration change based on my components?

    No, the straps are in the same position in every case. They are designed for versatility, so you can organize all your supplies.

    What components do you offer?
    Are your cases smell-proof?

    Yes. We do not recommend doing anything illegal, but your friends won't notice your arrival.

    Will the case fit in my pocket?

    Yes, the case fits in pockets (front and back), purses, and blazers.

    Is the case heavy?

    No, it only weighs 2.5 ounces. That's lighter than your iPhone.

    Is the case water resistant?

    Yes. It's wrapped in a rubberized shell and a taped-seamed zipper.

    Is my zipper covered under your warranty?

    Yes. If you need help, email us anytime.

    I like ______ brand papers, why should I smoke yours?

    We offer a variety of papers to suit your unique rolling and smoking preferences. Our ultra-thin papers are optimized for a slow burn that allows you to actually taste the ingredients inside.

    What is the Pebble?

    The Pebble is our Platinum Cured, USP Class VI Medical Grade silicone container. It's airtight, lightproof, and completely free of manufacturing byproducts. You can store loose-leaf material or extracts inside, and they fit perfectly inside the Safety Case.

    Can I clean my Pebble?

    Yes. You can clean it by washing with soap and water, or wiping with rubbing alcohol if you prefer the waterless technique.

    What forms of payments do you accept?

    We currently accept PayPal and Amazon Pay.

    Is the payment page secure?

    Yes, it includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the heaviest of encryptions, to keep your information secure.

    Do you store my information?

    No, your payment info never remains on our servers unless you make an account and elect to save your payment information for future orders.

    Can I return my order if I decide it’s not for me?

    Definitely. If you are not completely satisfied with your purchase, you may return the product within 30 days of the purchase date for a refund or replacement. Read our Return Policy here.

    Why doesn’t my account I try to place an order?

    If you are still having issues, contact us.

    What shipping carrier do you use?

    We ship domestic orders via USPS with a tracking number. If you cannot receive USPS at your location, please email us and we'd be happy to send your package via UPS or FedEx. All international orders ship via DHL Global Mail with a tracking number.

    How much does shipping cost?

    All orders above $49 ship free! All other domestic shipping costs $3.95. We also have overnight rates set at $39.95 for the fastest delivery.

    Do you offer international shipping?

    Yes, we ship all over the world! International shipping costs range from $14.95 to $24.95 depending on how large your order is. Our site will automatically update your shipping totals based on the items in your cart.

    Is your packaging discreet?

    All of our products are shipped in brown boxes or white padded mailers. We value the importance of discretion.

    A HIGHER STANDARD

    We care about your experience. If you need help with a recent purchase, more information about one of our products, or have a question, don't hesitate to reach out.

    CONTACT INFORMATION

    720-515-1707

    Monday-Friday

    9:00AM - 5:00PM MST