100% SATISFACTION GUARANTEE
We guarantee all merchandise purchased through blackrockog.com. If you are not completely satisfied with your purchase, you may return the product within 30 days of the purchase date for a refund or replacement. In order to make your experience easier, we provide pre-paid domestic shipping labels that can be printed from home. The amount refunded will be equal to the retail price paid less $4.95 for return shipping.
All purchases must be verified with your proof of purchase.
Items must be returned within 30 days of purchase, in "as-new" condition.
Your credit card or PayPal account will be credited the full purchase price. Your credit will appear after we have received the products and processed your return.
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. If you are unsure if your order qualifies, read our warranty.
Credit card company processing times vary, so please allow 3 to 5 business days for the refund to post to your account.
To generate a return, please call or email our customer service professionals at (720) 515-1707 or contact us.