Black Rock Originals is dedicated to providing the highest quality products. Every product is rigorously tested and guaranteed for two years against defects in materials and workmanship. Naturally, this does not mean we guarantee your papers will last two years. Our quality guarantee applies only when products have been put to the use intended by Black Rock Originals and specifically excludes defects from misuse, use beyond a product's intended purpose or coincidental or consequential damage. This warranty specifically excludes damages to items stored or carried inside Black Rock products. Click here to review the full warranty policy.
If a defect arises and a valid claim is received by Black Rock Originals within the Warranty Period, Black Rock will repair or exchange the product with a functionally equivalent new product. If the product is exchanged, the replacement becomes your property and the defected product becomes Black Rock's property.
- Email a photo of the product and its issue to firstname.lastname@example.org. Please include your order number in the email.
- Once we receive your photos, we will determine if the claim is valid.
- If approved, we will repair or replace the product free of charge.